EOI Direct’s Value To:

• Insurance Agents & Brokers
• Community Management Firms
• Lenders, Brokers, Closing Agents & Realtors
• Home Buyers & Homeowners

Insurance Agents & Brokers benefit from increased customer service, operational efficiencies and flexible resource allocation as a partner with EOI Direct.

· Customer service is enhanced as a result of delivering what customers want, when they want it. Condominium certificate deliveries are made within minutes and can be obtained 24/7/365. Edits and corrections are made on the spot by a responsive help desk offering customer support with a toll-free number.

· Operational efficiencies are created by reducing phone calls requesting certificates of insurance that create interruptions to office workflow. Requests for certificates often begin on our website before the user contacts the management firm to get the insurance agent’s phone number. Calls for edits and corrections are handled by EOI Direct’s help desk further eliminating calls to the insurance agent.

· Resources previously dedicated to supporting certificate requests can be used in more productive capacities to grow your business. EOI Direct is equivalent to adding staff, without overhead, which creates a competitive advantage for your agency.

· Provide access to condominium policy information prior, during and immediately after natural disasters when it may not be feasible for your agency to provide policy information to homeowners who are concerned about their risk exposure.

Community Management Firms receive fewer interruptions relating to requests for certificates of insurance that are then referred to the insurance agent.

· Requests for certificates of insurance typically begin with the management firm to find out who the insurance agent is for the property. Since management firms forward these calls to the agent, it is an unnecessary interruption to the management company that can be avoided.

· Fast certificate deliveries are important to the management company as well. Processing delays on the side of the agent, or procrastination on the side of the certificate requestor, have the potential to delay a closing. Delayed closings can be costly for homeowners if a rate-lock expires as a result. The management company is the first to receive such a complaint about an agency’s turnaround time. Turnaround time for certificates and certificate corrections is immediate with EOI Direct eliminating such complaints to management companies.

Lenders, Brokers, Closing Agents & Realtors often request the certificate of insurance as the final funding condition. This generally puts a degree of urgency on getting the certificate of insurance and often requires an investment of time to identify the agency affording coverage.

· Certificates of insurance are available any time, all the time, with EOI Direct. We deliver a large number of certificates late at night, on weekends and during holidays. Users can conduct their business when it’s convenient for them regardless of when it’s convenient for the insurance agent.

· Online policy information provides a consolidated environment for fast and easy search capabilities across the country. Searches for policy information often begin on the EOI Direct website in an attempt to avoid a time-intensive search to find the insurance agent.

Home Buyers & Homeowners have everything to lose when delayed certificate deliveries threaten to postpone their closing or refinance. Interest rate risk associated with a postponed closing or refinance can result in a rate-lock expiration and a higher interest rate. EOI Direct mitigates interest rate risk associated with certificates of insurance.